Patient Comments

How can I see patient comments?

Patients are given the opportunity to anonymously provide comments at both the Practice level and the individual Provider level in the survey. These comments are collected from all surveys completed in the previous month and emailed to the Practice Administrators on a monthly basis for review.  The comments in the monthly reports are based upon date the comment was made, not visit date.

Can I see which patient added specific comments?

Unless a patient included identifying information in the comments they added during the survey, selected their results can be attributed to them or if they checked the Service Recovery box, we cannot disclose their identity.

Provider name listed at end of Location comment

We list the Provider that the visit was for. 

Would Recommend column

The would recommend correlates to "Would recommend Practice" in the location section and "Would recommend Provider" in the Provider section.