Dashboard Information

How can I see how many patients took the survey?

You can see the number of responses collected for each question by hovering over the data points on the charts. An information box will display listing the number of N's, or patients who have provided an answer to the question.

Why is there data in the charts from before we signed on?

This would reflect the 90 day historical file that your practice provided to establish the baseline. This allows us to send survey invitations to patients who had an appointment at your practice in the past 90 days and begin to build a baseline of responses from patients.

The monthly report PDF that was emailed to me does not provide the percentages. How do I view these numbers?

If you log into the Dashboard and mouse over each of the data points, you will be able to view the percentages and the number of responses.

Why were such a low percentage of patients eligible?

Patients are eligible for a survey invitation if they have not received a survey in the last 90 days, had an appointment with a provider designated to be surveyed, and at a location designated to be surveyed.

How can I see what questions the patients see?

In the title bar of the chart, you can select the information ('i') icon which will display the text for the question.

Can I print the charts?

You can print any of the charts by clicking the printer icon found in the title bar of each chart.

How can I see what answers patients provided on individual questions?

To protect patients' anonymity, we do not disclose the individual ratings or comments that patients provide. We only report this information in aggregate.  Only if they indicated that we can attribute their responses to them, will their results be shared.

What time frame does the Monthly for Practice cover?

The Monthly for Practice report will show data for the last 14 months unless there are less than 14 months of data.

What time frame does Recently by Provider and Location cover?

The two Recently reports show the last two months of data, if you want to see up to 14 months of data, then use the Monthly for Practice, you can change the selection to show data specifically for each Provider and Location.

How can I view the results for a specific time frame? I want to view for an entire year, or quarter.

Currently, time frames are determined by the type of report that is being viewed.

When are the results updated in the dashboard?

Data from previous months visits will appear in real time, current month visit data will appear after the 10th for visits from the 1st to the 10th. After the 10th all new data is presented in real time.

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Are there any reports that are sent via email to the practices?

Yes, there are several reports that are emailed to providers and practice administrators. Those include Free Form Comments, Report Card report, and Outlier Reports.