Calculating and Comparing Results

How are the results calculated?

Patient responses are added and divided by the number of patients who responded to calculate an average score.

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What is the impact on the practice of a provider with a limited number of responses?

By using a weighted average, we safeguard against results being skewed by a single provider, role or location.

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What do the N's mean?

N's = number of patients who have provided an answer to this question.

How can I see how my practice is performing compared to other practices?

By adding a Benchmark to your charts, you can compare specific attributes against All Other Practices that are being surveyed through the platform.

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I would like to compare my practice to other practices in the country and region. How do I do that?

Benchmarking against other practices is currently only available at the National level. Simply add the 'National Average' Benchmark to your chart to conduct a comparison.

What time frame is used to calculate the Practice Average and National Average Benchmark?

We use a rolling 13 month window for all of the historical data that is available to calculate the averages listed in Benchmarks.